Our Common Language Warranty - (in common language because we believe a person's word is still worth something - our word to you that Prime-programmers.com shall produce and deliver exactly what has been outlined in your RAP or online order).
We take great care to be sure to outline everything in the RAP and to be sure that both Client and Prime-Programmers.com are clear on the expectations and goals in each project so that everyone walks away happy. We shall work diligently to see that every Client is 100% satisfied with our services.
Our basic warranty is this. You shall get exactly what you paid for, exactly what was discussed and agreed upon, as detailed in your online order, on this site, or in our contracts, and we warranty all our custom services for the life of the site on which the custom services were performed. If a bug or defect is found in any of our custom code or custom services performed, and it is due solely to fault of our own we shall fix the problem (as long as it is for the website domain for which the custom services were performed) for the life of your site and/or our company as long as no modifications have been made to our code by outside or other parties besides Prime-Programmers.com.
We make no warranty for any shopping cart software or any software other than our custom code.
The legalese warranty is quoted below (Taken from the "Terms of Service").
1. By Prime-Programmers.com. Prime-Programmers.com warrants that the services provided hereunder shall be rendered consistent with commercially reasonable industry standards.
2. Exclusive Remedies. For any breach of the warranty set forth in this Section, Company's sole and exclusive remedy, and Prime-Programmers.com's sole and exclusive liability shall be the correction of defective work so as to comply with generally accepted industry standards. If Prime-Programmers.com is unable to perform such services as warranted, Company shall be entitled to recover the fees paid to Prime-Programmers.com for the unsatisfactory services.
3. Disclaimer. THE WARRANTIES SET FORTH HERE ARE EXCLUSIVE AND IN LIEU OF AND Prime-Programmers.com DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, STATUTORY OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, TITLE OR FITNESS FOR A PARTICULAR PURPOSE.
USER EXPRESSLY UNDERSTANDS AND AGREES THAT:
1. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF OUR SERVICES IS DONE AT USER'S OWN DISCRETION AND RISK AND USER IS SOLELY RESPONSIBLE FOR ANY DAMAGE TO HIS/HER COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.
2. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY USER FROM OR THROUGH Prime-Programmers.com SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS OF SERVICE.
4. Support Policy. Support services are provided directly by Prime-Programmers.com. Prime-Programmers.com will make reasonable efforts to provide a qualified and efficient reply to each support request within a reasonable amount of time. However Prime-Programmers.com does not warrant that support requests will be processed within any fixed period. Some support requests require investigation by experienced personnel (e.g. programmers, administrators, billing department managers) and processing time may vary.
LIMITATION OF LIABILITY
USER EXPRESSLY UNDERSTANDS AND AGREES THAT Prime-Programmers.com SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF Prime-Programmers.com HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE SOFTWARE; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION, OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF USER'S TRANSMISSIONS OF DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (v) ANY OTHER MATTER RELATING TO THE SERVICE.
